Frequently Asked Questions:
Important:
NEVER RESET YOUR ROUTER – As this will result in a call out fee of R450 plus VAT being charged. We are able to monitor whether the router has been reset and if this is the case it will require for us to send out a technician to reconfigure your router at your expense.
Linteg Fibre
Step 1: Check that the router is plugged in and that the plug is switched on.
Step 2: Check that all the lights are on and stable (not flashing).
Step 3: If not, switch the router off for 2 minutes and then switch it back on.
Step 4: If the lights are red/orange please log a ticket via
Technical Support
Please contact Linteg Fibre via telephone: 010 592 1857 or please email us at support@lintegfibre.com with the following details:
- Full name
- Physical address
- Brief description of your query
- Optical Network Terminal (ONT) mac address provider, provided
General
Open access implies that multiple internet service providers will be able to sell fibre services over a network infrastructure that was built in your area. As an open access fibre infrastructure provider, Linteg Fibre allows many ISPs to sell from our network.
Equipment
An Optical Network Terminal (ONT) serves to convert light to data and vice versa, in other words it serves as a modem or router for optic fibre.
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